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The IQOS flashes red and stopped charging, how to fix or claim

Does the IQOS charger or holder flash with a red light? This may be a defect that you remove at home or will need a complaint at the IQOS Store, a sales representative or an IQOS PopUp stand.


The most common error on IQOS is the charging error indicated by the red light on the holder or the charger (On IQOS 3 white flash too). An electronic cigarette may have a malfunction or sometimes you need just reset it, try the simple steps to find a fault.


If the charger normally flashes during charging with red color instead of white but is always charged and can be used, it indicates the end of the battery life in the holder. Claim holder.

How to proceed with an IQOS malfunction

  1. Verify that the holder is correctly and freely plugged into the charger, always with a light towards the opening. Never pull him with force.
  2. Is IQOS warm? Especially in winter, but also during the cold summer nights, the holder can easily cool down, it is very sensitive to temperature changes. Take it in your hand and, if it's cold, warm it up and then try charging it again.
  3. If the holder is properly plugged in, the cover is closed and the red light is on, connect the charging base. Sometimes it signals one or two dots, but it is already exhausted.
  4. Try resetting both IQOS parts, reset the charging base by pressing the Bluetooth button and the switch, reset the holder after discharging by holding down the button for a long time until it goes out. See how to reset IQOS 2.4+ during recharge issues or How to reset IQOS 3.
  5. Clean the holder at the bottom, the touchpads get dirty sometimes and do not fit properly on the connectors, with plain rubber for example. You can blow up the base where there may be dirt, dust, or scraps of tobacco.
  6. The last advice sounds strange. Wait until you will have withdrawal symptoms. I know a lot of examples where the device start works normally after a few minutes (sometimes hours), and then it works simply as if nothing has happened.


Freeze IQOS? We do not recommend it

There are various mad guides on the Internet that you should put IQOS into the freezer, for example. We do not recommend these solutions, IQOS does not like the cold, it damages the battery, and we think it is only wetting the contacts for short time, which will not solve the problem.


IQOS complaint

Nobody wants this last step. But if you are sure, that you checked and tried everything and nothing worked, you should complain the device. The IQOS complaint can be done in branded shops, pop-up stalls, and the Geco or Valmont shops while you wait. IQOS is exchanged for one piece per piece without more fault detection.

  • Complaints at IQOS brand stores and in pop-up stalls in shopping centers.
  • Complaints by calling the IQOS Customer Center.

While claiming you just need to have an IQOS device registered to your account, you do not need a bill or a box. Only have one defective device, the worker will fill in the protocol with you, the Complaint Department will later disconnect the original device from your account and attach new ones. The  operation takes only a few minutes.


Feel free to join our online FB community, where you'll come across many useful tips on how best to use your device. You can engage in exchanging new ideas, trade HEETS, ask questions we haven't yet managed to address and so on. 

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